Frequently Asked Questions

Same-day delivery is available in Nairobi. Standard delivery (countrywide) takes 3-5 business days. Express delivery to Nairobi is 1-2 business days.

Yes! Orders above KSh 5,500 qualify for free standard shipping countrywide.

Absolutely. Once your order is shipped, you'll receive tracking information via SMS and email. You can also check your order status in your account dashboard.

We accept M-Pesa, Airtel Money where available, and credit/debit cards (Visa, Mastercard) through our secure payment provider.

Yes, 100%. We source all products directly from authorized distributors and brand partners. Every item we sell is genuine and original.

Yes! Contact us via WhatsApp or visit our store in Nairobi for personalized beauty advice and product recommendations based on your skin type and needs.

We recommend doing a patch test before first use. If you experience a reaction, discontinue use immediately and contact us. We'll help find a better alternative for your skin.

We accept returns within 7 days of delivery for unopened products in their original packaging. Please contact us to initiate a return.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund is sent back via your original payment method.

Yes, exchanges are available for unopened products. Contact our customer service team to arrange an exchange.

Click 'Sign In / Register' at the top of the page and select 'Create Account'. You'll need your email address and a password.

Click 'Forgot password?' on the sign-in page. Enter your email address and we'll send you a password reset link.